Refunds and returns policy

1. Can I return the product after purchase?

The Customer must examine the Product upon delivery and within 3 working days thereafter notify the Company in writing of any defects. Failing which the Customer will be deemed to have examined and accepted the Product, though the transaction at all material times shall remain regulated by the Consumer Protection Act 68 of 2008.

2. Can I return a product if I am not satisfied it with?

There is a 10 (ten) day cooling-off period as provided for by the Consumer Protection Act 68 of 2008 but such return will be subject to the amount of use of the product.

3. How can I exchange or refund?

Refunds and exchanges can be directed to info@cannabis-africa.co.za

4. The number of days customers must return or exchange a product?

10 working days but the Customer must notify the Company of his/her intention within 3 working days.

5. How do exchanges work?

Customers will be generated a voucher for the value of the product to be redeemed at their discretion.

6. How will a refund be issued?

Through a voucher to the value of the refund.

7. What happens if a product is delivered damaged?

The Customer must examine the Product upon delivery and within 3 working days thereafter notify the Company in writing of any defects at info@cannabis-africa.co.za

8. What are the refunds policies?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and sealed, in the event that the seal has been broken the Product must show a defect which must be accompanied by photographic proof of such defect together with a date stamp on such evidence, which will be at the discretion of the company as to whether the product is in fact defective.

9. How do I return a product?

To return a product , please email the condition of the product to info@cannabis-africa.co.za, whereafter a consultant will advise as to the return address, in instances where the product is defunct or damaged in any way, the product will be directed to the manufacturer for assessment, in instances where it is a design and/or packaging fault the consultant will be advised as to the nearest sales office.

10. Who pays to have a product returned and shipped back to Cannabis-Africa?

The Customer is liable for return shipping subject to inspection and confirmation of refund.

11. What is considered a manufacturer defect?

A manufacturing defect is a defect in a product that was not intended. This kind of defect occurs when a product departs from its intended design and is more dangerous than consumers expect the product to be.